How quickly can care begin?
Care can often begin within 48 hours of your free assessment, depending on the plan of care and any authorisation your payer requires.
What insurance do you accept?
We accept Florida Medicaid, VA benefits, long-term care insurance, and private pay. Our team verifies your coverage before the assessment, at no cost to you.
Are your caregivers background checked?
Yes. Every caregiver clears a Florida Level 2 background screening, license verification and reference checks before they are placed with a family.
Do you provide care for children with ventilators or trachs?
Yes. Our pediatric nurses are trained in private duty nursing for medically complex children — ventilator management, tracheostomy care, G-tube feedings and seizure protocols.
What areas do you serve?
We serve Baker, Clay, Duval, Flagler, Nassau, St. Johns and Volusia counties across Northeast Florida.
Is the initial consultation free?
Yes. The in-home RN assessment is free and carries no obligation. A registered nurse meets you at home, builds a care plan, and answers every question.
What's the difference between home care and home health?
Home care is non-medical support with daily life — companionship, bathing, dressing, meals, medication reminders, housekeeping and errands. Home health is skilled clinical care delivered by a nurse: medication administration, wound care, ventilator and trach management. Marvallous does both, and most families end up with a plan that mixes them.
Is there a minimum number of hours, or a long-term contract?
No long-term contract. Minimums depend on the service and on how the care is paid for, so we'll tell you exactly what applies to your situation on the first call — before you commit to anything.
What if we don't click with the caregiver we're matched with?
Tell us and we'll match someone else. Personality fit matters as much as clinical skill, and raising it isn't a complaint — it's information we need. You meet your caregiver before care starts, so most mismatches get caught before the first shift.
What happens if our regular caregiver is sick or on holiday?
Every plan has a named backup who has already met your family and trained on the care plan. We tell you in advance wherever we can, and the care line is staffed 24/7 if something changes overnight.